A little help,
whenever you need it.
Questions about LoopIn? Trouble with your account? We’re here to help.
Email LoopIn support
support@loopins.appYou can email us without signing in to LoopIn. Include your campus, device, app version and what happened. A screenshot can help; cover any private information first.
Never send your password, sign-in code or payment card details.
Common questions
I can’t sign in or receive a code
Check that your university email is spelled correctly, then check your spam or junk folder. If a new code was requested, use the newest one. If you still can’t get in, email support@loopins.app with your campus and the error you see. Please don’t send the code itself.
Something in the app isn’t working
Tell us which screen you were on, what you expected, what happened instead, and whether it happens every time. Include your iPhone or iPad model and iOS/iPadOS version if you know them.
I want to report content or another user
Use the report option in the item’s menu in LoopIn, or email support@loopins.app with a link or enough detail to identify the content. You can also block a user in the app. Support email is not an emergency service; contact local emergency services if someone is in immediate danger.
I want to delete my account or ask about my data
In LoopIn, open Profile, then Settings, then Delete account. If you cannot access your account or have a privacy question, email privacy@loopins.app. See our Privacy Policy for details.
What is Frosty?
Frosty is LoopIn’s AI study companion. Ask it to explain a concept, check your work or help you practice in a Study Room. Answers can contain mistakes, so check important details. Questions and answers in room chat are shared with that room; tools marked “Only you” stay private unless you share them. Read about Frosty and your privacy.
An event or news story has the wrong details
Check the original publisher or organizer linked in the app for the latest information. You can also report the item in LoopIn or email us its link and what needs correcting. Event conversations are for students; they do not message an external venue.
Can I pay for tickets or Market items in the app?
The current public release offers free event passes and Market pay-at-pickup. Paid checkout and Apple Pay are off. Availability of Market and other features can vary by campus.
I have feedback or a feature request
We’d like to hear it. Send your idea to support@loopins.app and tell us how it would help your campus experience.